Effective Date: 30/06/2023
At Farrix, we value and respect your privacy. This Privacy Policy describes how we collect, use, share, and protect the personal information we obtain through our mobile application. By using the Farrix app, you agree to the practices described in this policy.
1.1 Registration Information: When creating an account on Farrix, we collect your name and email address. You can also provide additional information, such as an optional profile photo.
1.2 Location Information: With your consent, we collect real-time location information to offer you relevant events and experiences near you. You can control the privacy settings in the app to allow or restrict access to this information.
1.3 User-Generated Content: The Farrix app allows users to generate content, such as photos, videos, and posts related to events and experiences. This content is collected and stored by us for viewing and distribution within the app.
1.4 Preferences and Interests: To enhance your experience on Farrix, we collect information about your preferences and interests related to events, experiences, and content. This allows us to personalize recommendations and show you relevant content that may interest you. The collection of this information may include your interests, preferred music genres, favorite artists, favorite event categories, and any other preferences you choose to provide.
1.5 Payment Information: If you choose to use paid services or features within Farrix, such as purchasing event tickets, payment information will be collected and processed by third-party payment service providers, such as Stripe, Wompi, or Nequi. We do not store or have access to your full payment card details. We recommend reviewing the privacy policies of the payment service providers to understand how they handle and protect your information.
1.6 Date of Birth: To validate the user's age and ensure compliance with age requirements for certain events and experiences, we will collect your date of birth. This allows us to offer you content and events suitable for your age. Please note that we will not share your date of birth with third parties without your consent.
1.7 Usage Information: We collect information about how you interact with Farrix, such as the features you use, the events you attend, the promotions you participate in, and the frequency of app usage. This helps us improve and personalize your experience.
2.1 Experience Improvement: We use the collected information to enhance our services, personalize content and recommendations, and provide you with a more relevant and enriching experience on Farrix.
2.2 Communication: We may use your email address to send you notifications related to events, app updates, or special promotions. You can opt-out of receiving these communications at any time through the notification settings in the app.
2.3 Sharing with Third Parties: We may share aggregated and non-personally identifiable information with third parties, such as advertisers or business partners, to improve our services and show relevant events and experiences. We will not share your personal information with third parties without your consent, except as described in section 3.
3.1 Service Providers: We may share your personal information with trusted service providers who assist us in operating and maintaining the app, such as hosting services, data analysis, payment processing, and email delivery.
3.2 Legal Compliance: We reserve the right to disclose your personal information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights, resolve legal disputes, or respond to valid government requests.
4.1 Security Measures: We implement appropriate technical and organizational security measures to protect the personal information we collect and maintain. However, please be aware that no data transmission over the Internet or storage system can guarantee 100% security.
4.2 Data Retention: We will retain your personal data for as long as necessary to fulfill the purposes described in this privacy policy unless a longer retention period is required or permitted by applicable law.
4.3 Data Deletion: You can request the deletion of your account and personal data at any time by sending an email to support@farrix.co explaining the reasons, where the validity of this request will be validated. Once your account is deleted, we will make reasonable efforts to delete your personal data from our systems unless retention is required or permitted by applicable law.
The Farrix app may contain links to third-party websites or services. This Privacy Policy applies only to information collected within the Farrix app. We are not responsible for the privacy practices or content of third-party websites or services. We recommend reviewing the privacy policies of those sites or services before providing any personal information.
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes through the app or other appropriate means. We recommend reviewing this policy regularly to stay informed about how we protect your personal information.
If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please feel free to contact us at support@farrix.co.
Thank you for trusting Farrix with your personal information. We are committed to protecting your privacy and providing you with a safe and enriching experience on our app.
.png)